Aug 9, 2017 - The 260ci WIA device is your Kyocera 260ci scanner that needs a driver. Unfortunately, I can't help you with that. I suggest you use the latest.
I upgraded to Windows 10 on a HP Pavilion Product name: p7-1080t with a HP all-in-one printer HP Officejet 6500 E710a-f. I have updated all drivers and software. I can not print or scan after I upgraded to Windows 10.
My PC does not seem to recognise that the HP printer is attached to it. I tried the solutions at the HP website, which basically was to update the drivers and/or software.
This did not work. HP has a new printer and scanner software called print and scanner doctor. Unfortunately when I tried to install this, I received the following error message: '7- zip' is in the upper left corner of the error message. The body of this message says: 'This program is blocked by group policy.
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For more information, contact your system administrator.' So, I have two problems: 1.) the printer/scanne issue and 2.) the software installation that is blocked by 'group policy.' How do I fix these issues? Hello Braind, If we can resolve the first issue it may also resolve the second, regardless one thing at a time is best. Couple of questions if may Do you have the HP installation disk for the printer, if not they can be downloaded from Have you checked in the Device Manager that the Officejet 6500 E710a-f is the default printer. Have you tried completely uninstalling the printer and starting afresh, if yes, did you disconnect the printers USB cable from the computer and only reconnect it when prompted to by an on screen message.
Download then run Speccy (free) and post the resultant url for us, details, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. Hello Braind, For us to be able to best help you it is important that if you can you answer each question and try to stick to our suggested steps so as to avoid any confusion or mishaps Have you tried completely uninstalling the printer and starting afresh, if yes, did you disconnect the printers USB cable from the computer and only reconnect it when prompted to by an on screen message.
Can you also answer the above for us. I do have a couple of suggestions for you once we know the answer to the above.
Some info for you that we have gained from your Speccy report; Your printer is detected but due to incorrect drivers being used (Windows own generic printer drivers) the connection is defaulting to LPT1 (line print terminal) and not USB, see details below that I have highlighted in blue and red; HP Officejet 6500 E710a-f (Default Printer). If multiple icons exist for the printer, remove them all. This did not seem to work. There is no printer program listed under my Programs list on my PC.
So, Step 1 was a bust. Step 2 - also a bust since after I removed the device per the instructions, the icon under Devices and Printers disappeared, but no further instructions were forthcoming. The icons were still gone after I did a reboot of my PC.
I did not plug in the USB cord for the printer because no instructions appeared telling me to do that or anything else. Thanks for the edit button tip. Disconnect the printer, uninstall all traces of HP software on your computer, use (free) to make sure there are no orphan HP files remaining, once done run Speccy again and post the updated url for us.
Thanks for the edit button tip. You are welcome but please only use it to add information to your last post if you are waiting for a reply to that last post, this because the person that is helping you (myself in this instance) will not receive notification of an edit but we will to a new post (coincidentally, I just received one). Odd but a driver for such a printer has somehow been installed, please see if you are able to uninstall it before doing the following; Create a new folder on your desktop and name it HP printer. Download and save to the newly created folder the HP Officejet Full Feature Software and Drivers from Restart the computer in Safe Mode (no networking) how to Once in Safe Mode install the printer drivers - only connect the printers USB plug to the computer when prompted to do so. Restart the computer as normal and test.
Use a known working USB port such as swapping the mouse or keyboard around. It is getting late here and I have an early start in the morning so going offline now, will check back after work tomorrow, good luck. Did you use (free) when searching for Kyocera/Utax 260ci printer! The exact steps that I suggest that you do but only after checking for and removing any evidence of the above. Create a new folder on your desktop and name it HP printer. Download and save to the newly created folder the HP Officejet Full Feature Software and Drivers from Restart the computer in Safe Mode (no networking) how to Once in Safe Mode install the printer drivers - only connect the printers USB plug to the computer when prompted to do so.
Restart the computer as normal and test. Use a known working USB port such as swapping the mouse or keyboard around.
260ci Wia Usb now has a special edition for these Windows versions: Windows 7, Windows 7 64 bit, Windows 7 32 bit, Windows 10, Windows 10 64 bit, Windows 10 32 bit, Windows 8, Windows 10 Mobile 64bit, Windows Vista Home Basic 32bit, Windows 10 Team 64bit, Windows 10 Mobile Enterprise 32bit, Windows Vista Enterprise (Microsoft Windows NT 6.0.6000.0) 64bit, Windows 10 IoT 64bit, Windows 10 Pro Education 32bit, Windows 7 Starter 32bit, Windows Vista Home Basic 64bit, Windows Vista Ultimate 64bit, Windows 8 Enterprise 64bit, Windows 8 64bit, Windows 7 Service Pack 1 (Microsoft Windows NT) 32bit. Driver Model OS Original Upload Date Last Modification Driver File File Size Compatible Computer Models Availabilty To Instalation Manager 260ci Wia Usb 20239 For Windows 7 32 bit 7/27/2014 1/21/2017 260ciwiausb-20239.exe 168kb HP 500-108eo, Lenovo ThinkPad X201 Tablet, HP RR496AA-ABU s7710.uk, Toshiba SATELLITE L870-150, LG LG PC, Lenovo ThinkPad Twist S230u, Sony VGN-P50G, NEC PC-LL850SG, Sony VGN-NS31MTS, HP KA856AA-ABF a6314.f, HP Pavilion G70-250CA, Panasonic CF-W7BWAZFBE, IBM Razo, Toshiba SATELLITE P50-A-14L, Lenovo ThinkStation D20, and more. 260ci Wia Usb 23889 For Windows 7 64 bit 7/12/2015 7/15/2016 260ciwiausb-23889.exe 80kb Panasonic CF-S8HYEPDR, MSI MSI Notebook EX630, VIA VT8367-8233/5, Sony SVS13125CHB, NEC PC-VY20FAGEW, Fujitsu FMVD70BNB7, HP EJ210AA-ABS m7270.se, WIPRO WNBOBM4901-0022, and more. 260ci Wia Usb 23066 For Windows 7 2/14/2017 260ciwiausb-23066.exe 216kb Dell Precision WorkStation 420 MT, NEC PC-LL850SG, IBM 6204EBC, HP 23-f390, Acer Aspire 18X5PTZ, HP HP dx2000 MT, Acer AS5732Z, LG RD560-C.ADB1F4, Sony VGN-NW305F, HP Presario M2000, Lenovo ThinkPad Tablet 2, HP Pavilion ZV6000, Fujitsu FMVA58CM, and more. 260ci Wia Usb 22983 For Windows 10 11/7/2016 7/14/2016 260ciwiausb-22983.exe 164kb Lenovo 627436G, Sony VGN-FE21HR, ECS BAT-I, Sony VGN-TZ27LNB, HP Pavilion dv4000, WIPRO WIV, LG N550-PE50K, LG R480-K.APC2BA3, ARLT Computer Produkte Quattro Power Station GTX 550 SNB, Sony VGN-NS250TJ, HP AY690AA-ABM 600-1120la, Lenovo 43772KM, Packard Bell Ixtreme M6639, Gateway S-7220M, Sony PCG-Z505SX, and more. 260ci Wia Usb 23884 For Windows 10 64 bit 9/26/2014 6/13/2016 260ciwiausb-23884.exe 204kb IBM 2374F14, EMachines Emachines D525, Packard Bell SPIRIT 4054, Packard Bell TS44HR, NEC PC-VJ25AEZ78, BenQ Joybook S42, Sony SVT13136CWS, and more.
260ci Wia Usb 232.181.1 For Windows 7 32 bit 4/26/2015 11/6/2016 260ciwiausb-232.181.1.exe 181kb HP Pavilion ze4300, HP P6786l, Compaq GS367AA-AB4 SR5175CF, Lenovo 6066W8R, NEC PC-VY22SRFEJEUL, NEC PC-VL750AS, HP HPE-375a, HP HP MINI DM1-2010SO, IBM 8185LUZ, HP Compaq 615, Pegatron C17B, IBM IBM System x3500 M4 Server -7383E1G, Lenovo 7665WRU, Sony VGN-AR170P, IBM ThinkPad A30, LG LS50-A514ZL, and more. 260ci Wia Usb 21.1289 For Windows 7 64 bit 9/26/2014 8/10/2016 260ciwiausb-21.1289.exe 49kb HP KY731AA-AKL a6784l, HP RQ480AA-ABZ m7670.it, HP NE502AAR-ABA a6750t, Standard J10IL105, Sony VGX-XL2A, HP VC893AA-ABF s5108f, HP HP Compaq 8710w, HP HP Compaq dc7600 Base Convertible Minito, and more. 260ci Wia Usb 2402.14 For Windows 7 8/18/2016 4/14/2017 260ciwiausb-2402.14.exe 147kb DK Digital EXentia, HP 800-090jp, Apple IMac8,1, Packard Bell EasyNote LM83, Sony VGN-FW36GJ, Sony VGN-BX745FN, Panasonic FZ-G1AABJB1M, Sony VPCW21C7E, HP PS568AA-ABA A1019H, Toshiba PORTEGE R600, Fujitsu FMVCE35E5, BenQ Joybook T31, and more. 260ci Wia Usb 222.130 For Windows 10 2/22/2016 3/21/2017 260ciwiausb-222.130.exe 149kb Toshiba Dynabook T451/59DB, HP 800-050ea, HP FR378AA-ABH m9351.nl, IBM ThinkPad T23, Sony VGN-NS190J, NEC PC-VL580CD1K, HP NM798AA-UUZ IQ532ch, IBM 8419KMA, Sony VGN-CR363, Supermicro X7DBP, Fujitsu Stylistic LT P-600, Packard Bell ISTART 1379, Packard Bell TK36, Biostar TP55, Dell Inspiron M4040, and more. 260ci Wia Usb 21.1976 For Windows 10 64 bit 5/10/2015 2/24/2017 260ciwiausb-21.1976.exe 202kb Sony VPCF13NFX, Toshiba Equium L100, IBM ThinkCentre S50, Panasonic CF-19KHRC62B, Lenovo ThinkCentre A57, IBM System x3650 M4: -7915AC1, EMachines EL1332, Lenovo ThinkCentre A70z, Sony VGN-Z51MGB, Compaq RX917AA-ACJ SR1929IL FD440, Dell OptiPlex GX1 600L, T-Systems T-Systems PC P4PE, Acer Veriton5500G-B, Packard Bell PACKARD BELL IMAX X7300 SP, IBM 8171ZCQ, Toshiba SATELLITE C855-1QG, Sony VGN-FZ32G, and more. 260ci Wia Usb 23336 For Windows 8 3/13/2015 2/8/2017 260ciwiausb-23336.exe 85kb HP Pavilion G70-250CA, Panasonic CF-W7BWAZFBE, IBM Razo, Toshiba SATELLITE P50-A-14L, Lenovo ThinkStation D20, NEC VERSAE6301 RNF61119695, Seneca V63909, NEC PC-LL3508D, Sony PCG-FX33SBP, Acer Aspire 1825PT, HP PX662AA-AB9 a1019.pt, Lanix LANIX TITAN HX 4140, Dell Precision WorkStation 420 MT, Lenovo 10AJ0002GE, HP Pavilion G70-457CA, Dell Studio 1457, and more. 260ci Wia Usb 21.1862.1 For Windows 7 32 bit 8/1/2015 2/12/2017 260ciwiausb-21.1862.1.exe 109kb HP KJ416AA-AB4 m9298d, Panasonic CF-W2FW1AXS, Panasonic CF-W8FWDAJR, HP GJ404AA-UUZ a6110.ch, HP 23-c010, Sony SVT13136CWS, IBM IBM System X3100 M4 -2582Z6H, Gigabyte M912, and more.